Privacy Policy
Last updated: October 4, 2026
Biz-Bots ("we", "us") operates Biz-Bots Missed Call Recovery (the "Service"), which helps contractors and home-service businesses ("Businesses") respond to phone calls they were unable to answer. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Business account information: name, business name, email, mobile number, business address, tax ID (if provided for carrier registration), and billing details. Payments are processed by Stripe; we do not store card numbers.
- Caller information: when someone calls a Business that uses the Service and the call is not answered, an automated voice asks the caller to leave a message with their name, the city and address of the job, and a description of the work. The caller is told their message is recorded. We store the caller's phone number (from caller ID), a recording of the message and its text transcript, and make them available to that Business.
- Technical information: IP address, browser type and log data used to secure and operate the Service.
How we use information
- To deliver caller details, voicemails and messages to the Business the caller contacted.
- To operate, secure, bill for and improve the Service, and to comply with law and carrier requirements.
Calls and recordings
We do not send text messages or marketing to callers. Recordings and transcripts are used only to deliver the caller's request to the Business they called. We never sell phone numbers, recordings or personal information.
How we share information
- With the Business the caller contacted (that is the purpose of the Service).
- With service providers that run the Service on our behalf — telephone (Telnyx), speech-to-text transcription of caller messages, payments (Stripe) and hosting — only as needed to provide it. If an AI text service is enabled, the transcript text (not the audio) may be sent to it to pick out the name, address and job.
- Push notifications use your browser's or phone's notification service (for example Google, Apple or Mozilla). We send them only a signal that something is new; no caller details travel through them.
- When required by law, or to protect the rights and safety of users and the public.
Retention and security
Business accounts, lead records and recordings are kept while the account is active and deleted on request. We use encryption in transit, access controls and other reasonable safeguards, but no system is perfectly secure.
Your choices
Callers can simply hang up at any time, and can ask the Business or us to access or delete their information. Businesses can update or delete their data from their account or by contacting us.
Children
The Service is not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy and will post the new version here with a new date.
Contact
Biz-Bots
support@biz-bots.ai